A propensity for incredibly high standards is synonymous with Susan since birth, those close to her like to tease. These traits have now led Susan Kent to become a Top Producing Realtor on the Choose A Home Team at Howard Hanna.
Originally from New England, Susan Kent was born and raised in Newport, Rhode Island - the perfect canvas to instill and build up those high expectations. Growing up on a beautiful, historic island surrounded by cliffs and oceans, where magnificent mansions of the most wealthy and elite families chose to live and summer, and where for many years the yachting world flocked to annually for the prestigious America’s Cup Sailing Regattas, the idyllic backdrop of beauty and easy-living was the norm. Susan however did not just frolic the beaches growing up due to a grounded upbringing by wonderful parents and a close family – all of them extremely hardworking. An alumna of the University of Rhode Island and Delta Zeta Sorority she moved to Virginia Beach in 1989. Although born a ‘Yankee’ she firmly established roots in VB and considers this her home.
High standards have ruled her from the beginning and remain at the heart of who she is. As a licensed Realtor in VA, Susan’s real estate clients have witnessed first-hand her trademark delivery of exceptional quality service. She demands this of herself throughout every business transaction she negotiates on. Her devoted clients are afforded many benefits of her years of finely honing bullish negotiating skills with sensitivity, regulatory and statutory knowledge and business acumen. ‘The Business of Business is People’ and ‘People are the Most Important Business of Business’ is her philosophy.
Prior to her career in real estate, Susan was a veteran Human Resources business leader with a reputation as an industry leader serving severely emotionally disturbed children and their families in the Behavioral Healthcare field, after which she headed Human Resources as HR principal at a major law firm. Susan was known for exceptional negotiation abilities and dogged competence in regulatory/statutory compliance. Susan remains an active Member of the Board of Directors for the Hampton Roads Society for Human Resource Management holding the position of Certification Director. Bridging her HR background with her Real Estate profession has been seamless – her talent for solution-oriented thinking, superb negotiation and communication skills, ethics, recruitment and selection, federal/state regulatory compliance, strategic planning, organization, people engagement, management and finance oversight is applied to every real estate transactions she manages.
A deep desire to balance career and family led to a career change. “Why did I wait so long?” she has been heard to exclaim. Genuinely humbled and honored by her clients’ trust given her, Susan works tirelessly to ensure as much stress associated with buying or selling a home is taken off of them as possible. “I just absolutely love my clients!” and “My new families are amazing!” she routinely remarks to just about everyone!
High-energy, high-spirited, fun-loving and people-focused, a tendency to be a workaholic and an intrinsic desire for the best of everything started her on a lengthy research of top real estate companies. Ultimately she chose to join Howard Hanna William E. Wood for its standing as a nationally distinguished company with a global reach.
Beyond that – Susan chose to accept membership on Don Maclary’ s elite Choose A Home Team where her partnership with Don fulfills her demand for excellence. Susan’s drive to excel at everything she does continues. Her natural desire and abilities to help people becomes obvious as she navigates a path for them to successfully meet their home sales and purchase goals. Of course, she and her clients have fun and laughter along the way – since as Susan puts it, “Buying a home should not only be an unforgettable experience but it should be a happy one as well!”
Apart from a steady commitment to her professional life, Susan is dedicated to her family and friends and unquestionably to her only child who she clearly adores. Years of infertility challenges lead to his birth with her happily sharing “He’s my miracle baby!” - A son she raised in a U.S. Navy SEAL family who is starting his sophomore year at college.
Susan has enjoyed many passions in her life. Not one to pass up on the adrenaline triggers – she manages to balance that thirst against her other interests –– at the top of her favorites list…rock-climbing, skiing, mountain-biking, working out, adventure, fashion, art and all things beautiful, music, coffee, wine, books, travel and learning. A lesser known fact is that she happens to be a closet-bilingual able to converse in Cantonese.
Don Maclary, team leader of the Choose A Home Team frequently chuckles while noting aloud, “Susan has gotten attached to yet another of her new families (clients).” She acknowledges that fact and adds that she simply loves what she does and feels so lucky to work with amazing people who she now calls her friends and extended family.
Everyone deserves a home to call their own! Susan Kent (aka Agent Kent) would be honored and happy to be part of the process of finding your dream home so “you too can fulfill your life’s other passions!”